At Gurmani Supplies, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward Refund and Returns Policy to ensure your peace of mind. Please read the following policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns:
- We accept returns for most items within [number of days] days of delivery.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
2. Initiation of Return:
- To initiate a return, please contact our customer service team at [contact email or phone number] to request a return authorization.
- Please provide your order number and details about the item you wish to return.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
- We recommend using a trackable shipping service and purchasing shipping insurance for your return package.
4. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
5. Exchanges:
- If you need to exchange an item for a different size or color, please contact our customer service team to arrange for an exchange.
- Exchanges are subject to availability. If the desired item is not available, we will issue a refund for the returned item.
6. Non-Returnable Items:
- Some items are not eligible for return, including perishable goods, personalized items, and gift cards.
- Additionally, certain health and personal care items may not be eligible for return for hygiene reasons.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately.
- We will provide instructions on how to return the item for a replacement or refund, depending on the nature of the issue.
8. Changes to This Policy:
- We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
9. Contact Us:
- If you have any questions or concerns about our Refund and Returns Policy, please contact us at sales@gurmanisupplies.com .
Thank you for shopping with Gurmani Supplies!